Our process is a bit more involved than other contractors but we believe that in the end it results in a better project. Ideally we like to follow the following steps:
- Assessment: Being on site to see the floor or space can make all the difference to a job. It allows us to listen to what the homeowner or contractor wants and gives us a chance to talk through the options and explain the pros and cons associated with each one. The extra time for a face to face meeting helps assure that everyone understands the job parameters.
- Engagement: Once we have determined the job scope of the project we provide a written estimate that covers in detail the work to be done, the products to be used, the cost and any other relevant information. When this is signed and returned with a deposit the project is scheduled.
- Completion: On the day the project starts, we hope that the owner is there so that we can review the details one last time and receive any last minute instructions or answer any last minute questions. Once that’s done we go to work getting the site sealed off, the work done and cleaned up on time as promised. Whether it’s a simple “Buff and Coat” or a complete installation and finishing, we pride ourselves on doing the job right the first time, on budget and in the agreed upon timeframe.
- Walk-Through: Once the job is done a final walk-through is an excellent opportunity to ensure that the final result exceeds expectations and to address any remaining issues. It’s also a good time to review the aftercare and steps that can be taken to assure that the floor stays in excellent condition for years to come.
As you can see, we spend a bit more time than others but our clients’ satisfaction is paramount and remains our best source of advertising!